Urgent- unplanned changes from Friday post

Request Type:

Bug Fix

Forums:

Author:

Susan Shand

Issue/Request:

I noticed another change on the AMST site. Changes made on the Working Group site reverted back to last years information.

http://americanstudies.yale.edu/graduate-program/working-groups.

Carris Toupin on October 3, 2016:

Hi Susan;

First, I’d like to introduce myself. My name is Carris Toupin and I am part of the of ITS, Campus Community Technologies group and I have been asked to assist you with your YaleSites Forum question(s). In order to be able to see or reproduce the situation, I will need to be added as an Administrator on your site, http.XXX. My NetID is ct546. Please let me know when this is done so that I may further research the situation.

I took a look at your dev site too. Is it happening there too? I would like Admin access to your dev site as well. This way I can make changes without affecting the live site. Could you also send a file with the way the info is suppose to be on the Working Group page?

Thank you in advance for your help and assistance.

Regards,

Carris

Carris Toupin on October 5, 2016:

Hi Susan;

I have escalated this issue and there is a Service Now ticket in for a remigration (sort of a refresh) of your site. Sites are being moved to the cloud and we believe that this procedure has effected your site.

Best regards,

Carris

Carris Toupin on October 20, 2016:

Hi, Susan:

I am checking back with you to see if your issue has been resolved.

Let me know if it is still happening.

Best regards,

Carris