submenu link not appearing
Request Type:
General Assistance
Forums:
Issue/Request:
Hello,
I am trying to set up the menu on our dev site http://dev.astronomy.yale.edu/, but the sub-menus (or dropdown flyouts) are not appearing. It only shows a black bar where the submenu should be. For example, Undergraduate Program should have a submenu under Undergraduate Research. There are other examples too, if you just hover over the dropdown menu. Our working site has it set up the way it should be https://astronomy.yale.edu/#
Can I get some help with this?
Thanks!
Robyn
Dear Robyn:
Are you still having an issue with this? I’m seeing the menu and superfish menu (sub-menu) working properly.
Best,
Alyssa
Hi Alyssa,
No, this is still not working. There should be (I don’t know what the technical name is) fly-outs under certain menu items. If you check out the live Astronomy page (screen shot below), you’ll see what I mean. The live site has the fly-outs, but the dev site just has a black vertical bar.
I’m seeing it like this. Can you please grant me admin access? I’ve CAS’d in already, my netid is ad949
All set. I added you as Administrator.
Thanks!
Everything looks to be configured correctly, but I flushed the site’s cache. Could you try clearing your browser cache as well?
Still looking the same for me. I even tried a different browser (Explorer) I’ve been using Chrome. I also tried this on my Mac over the weekend using Safari and it looked the same. I cleared the cache, and still nothing has changed for me. This is so weird! Could it be that this template was set up back in 2016 - have there been any updates? Do I need to have the site refreshed?
The site has the most recent themes and updates, but I was able to reproduce your issue on Safari and Chrome. The “slide-in” effect in the settings was set to Vertical so I changed it None and it is now working in those browsers. Can you confirm?
Hi Alyssa,
Yes, is is now working! thank you very much!!
Great! No problem