I am trying to remove links under the some of the content link headers. When I click “remove,” I get this error:
This seems to happen on all pages, not just the one below.
Josue Rodriguez on October 21, 2015:
Hello Liz,
I can take a look. Can you grant me access?
Josue
Elizabeth Quercia on October 22, 2015:
Thanks, Josue! You should be all set.
Josue Rodriguez on October 23, 2015:
Hello Liz,
I’m unable to see what could be causing your problem. I’d suggest requesting a Site Refresh to update the core files as well as the modules. This might resolve your issue.
Josue
Josue Rodriguez on November 20, 2015:
Hello Liz,
Are you still having this problem?
Josue
Elizabeth Quercia on December 10, 2015:
Hi Josue,
So sorry for the delayed response. I have requested a site refresh. In the ITS support message I received after putting a ticket through, Vincent noted that the action is being blocked by a security device, so he is working with the ITS Infrastructure team to resolve.
I’ll keep you posted – fingers crossed!
Liz
Josue Rodriguez on December 10, 2015:
Hello Liz,
I noticed he was working on your site and we discussed the issue briefly. Hopefully they’ll resolve that. We’ll keep you posted.
Hello Liz,
I can take a look. Can you grant me access?
Josue
Thanks, Josue! You should be all set.
Hello Liz,
I’m unable to see what could be causing your problem. I’d suggest requesting a Site Refresh to update the core files as well as the modules. This might resolve your issue.
Josue
Hello Liz,
Are you still having this problem?
Josue
Hi Josue,
So sorry for the delayed response. I have requested a site refresh. In the ITS support message I received after putting a ticket through, Vincent noted that the action is being blocked by a security device, so he is working with the ITS Infrastructure team to resolve.
I’ll keep you posted – fingers crossed!
Liz
Hello Liz,
I noticed he was working on your site and we discussed the issue briefly. Hopefully they’ll resolve that. We’ll keep you posted.
Josue
Issue was resolved offline.