Page not displaying

Request Type: 
General Assistance
Forums: 
Managing and Creating Content
Author: 
Kristen McDonald
Issue/Request: 

Hello, 

I just added this page to the site. It was actually there already but I accidently deleted it but then added it back again. Anyway, when you try and view the page, you get an error message that says the page isn’t working. I can view the page when I search for it and edit it in the dashboard but it doesn’t work on the public site. 

Any thoughts?

Thanks, 

Kristen

Josue Rodriguez on May 5, 2017:

Hello Kristen,

You are all set. For some reason it was stuck in cache. I’ve removed all the pre entered URL Paths along with any Drupal created redirects, then flushed the site’s cache.

Josue

Kristen McDonald on May 5, 2017:

Thanks Josue!

Kristen McDonald on May 8, 2017:

Hi Josue, 

I just checked the Future Exhibitions page this morning and it is not working again. 

Kristen

Josue Rodriguez on May 8, 2017:

Hello Kristen,

Let me take another look.

Josue

Josue Rodriguez on May 9, 2017:

Hello Kristen,

I found out what the issue is. The image used is too big so Drupal times out trying to load it. The alternative would be to try & load a much smaller image, preferably in .jpg format.

Josue

Kristen McDonald on May 10, 2017:

Hi Josue, 

I must have uploaded the tif by mistake. Thanks again!!

Kristen