News thumbnails blurry

Request Type: 
General Assistance
Forums: 
Managing and Creating Content
Author: 
Heather Wells-Sweeney
Issue/Request: 

Hello, 

We noticed the other day that these images are blurry. The image that displays after one clicks on a news item is not blurry.

The news image thumbnails were not blurry previously. Not sure how long it’s been like this. Could this be related to migrating to the cloud? How do we fix the images to not be blurry?

Thank you for your help,

Heather

Christine Mongillo on November 1, 2016:

Hi Heather,

Please give me admin access to your site and I will happily have a look.

My ID is cm2363

Kind regards,

Chris Mongillo

christine.mongillo@yale.edu

Christine Mongillo on November 2, 2016:

Hello Heather,

I had someone on my end give me admin access to your site and resolved the blurry thumbnail images issue for news content types. Although yours is an older theme, this link has the instructions I followed to remedy the issue. If you find yourself upgrading your site to one of the 2016 themes you will need to follow these simple steps again.

http://yalesites.yale.edu/book/adjust-thumbnail-images

Please let me know how the images look to you and if there’s anything else I can do.

P.S. If I don’t hear from you an a few days I’ll go ahead and  close this ticket.

Kind regards,

Chris Mongillo