Misc. Issues with Site
Request Type:
Work Request
Forums:
Issue/Request:
Dear Web Team,
One of our sites is having multiple issues that I cannot seem to find the fault of.
1. On the YSO site there are a number of galleries that will not publish:
- http://yso.yalecollege.yale.edu/gallery/may-24-june-1-1978-great-britain-tour
- http://yso.yalecollege.yale.edu/gallery/yale-symphony-orchestra-2013-brazil-tour
- http://yso.yalecollege.yale.edu/gallery/may-25-june-4-2010-turkey-tour
- http://yso.yalecollege.yale.edu/gallery/1982-yso-british-tour
- http://yso.yalecollege.yale.edu/node/376
2. In the “Main Menu” “List Links” feature, the ability to move menu items around via click/drag and change from “Enabled” to “Disabled” or vice versa does not seem to work.
3. Odd error when trying to save edits (image below).
Please let me know if you need any access to the site to poke around and I’ll be sure to add it. This site was refreshed on March 8 as part of this ticket: INC0935911
Hi Blayze,
Here is what I have so far on your request for help:
1. The galleries that will not publish may be an issue with back end code. I have escalated it to our engineer and will let you know as soon as I have more information.
2. List Links functions seem to work fine for me. I could not replicate the issue. Please check again and let me know if it persists.
3. This error usually happens when there is a timing issue with saving a page. Either two people are working in the same page or someone inadvertently hits save twice. I was not able to duplicate the issue. Please let me know if it happens again.
Best regards,
Carris
Thank you so much, Carris
I was able to manipulate the menus again and the editing error has not happened since. Please let me know re: the galleries.
Best,
Blayze
Hi Blayze,
Our engineer changed the code that limits the number of pictures in a gallery. The galleries that were not published before, seem correct and published now.
Please check to make sure that everything looks good to you and let me know if I can close this request out.
Best regards,
Carris
Hi Carris,
Our client confirmed everything looks great! Thank you so much for the help. We can mark this as resolved.
Best,
Blayze