Logo Missing from Home Page

Request Type: 
General Assistance
Author: 
Sara Smiley Smith
Issue/Request: 

Hi Sara;

It was nice talking with you last week. I will let you know when I have the instructions ready for changing the front page to your sites logo.

Best regards,

Carris

Hi Sara,

Is this issue has been resolve yet? If not I can help you.

Thanks

- Chao Hang Lu

Hi, Sara:

I am checking back with you on this forum request. Is the issue resolved or do you still need our assistance? If the logo is not showing up properly, please email my team member, Chao, by adding a comment here or by direct email chaohang.lu@yale.edu. He can help with any remaining issues.

Best regards,

Carris

Awesome, thanks!

Sara  Smiley Smith, PhD

Program Manager
Yale College Environmental Studies

Https://www.linkedin.com/in/sarasmileysmith

On 11/3/16, 9:33 AM, “Lu, Chao Hang” <chaohang.lu@yale.edu> wrote:

Fixed!! The change I made it stuck at the cloud. I just refresh it.


Chao Hang Lu
Web Producer,
Campus Community Technologies
Yale University | ITS
25 Science Park,
New Haven, CT
Chaohang.lu@yale.edu
203-436-5363

On 11/3/16, 9:20 AM, “Smiley Smith, Sara” <sara.smileysmith@yale.edu>
wrote:

    No, still not loading after shutting down my computer and restarting,
and
    not loading via my phone either.  Any other ideas we could try?
    
    Sara
    
    
    Sara  Smiley Smith, PhD
    
    Program Manager
    Yale College Environmental Studies
    
    Https://www.linkedin.com/in/sarasmileysmith
    
    
    
    
    
    On 11/2/16, 4:29 PM, “Lu, Chao Hang” <chaohang.lu@yale.edu> wrote:
    
    >It might stuck at your browser cache. Try clear your browser history
&
    >cache and try again.
    >
    >–
    >
    >Chao Hang Lu
    >Web Producer,
    >Campus Community Technologies
    >Yale University | ITS
    >25 Science Park,
    >New Haven, CT
    >Chaohang.lu@yale.edu
    >203-436-5363
    >
    >
    >On 11/2/16, 4:29 PM, “Smiley Smith, Sara” <sara.smileysmith@yale.edu>
    >wrote:
    >
    >    I’m not seeing it yet, does it take a bit to refresh?
    >    
    >    Sara
    >    
    >    
    >    Sara  Smiley Smith, PhD
    >    
    >    Program Manager
    >    Yale College Environmental Studies
    >    
    >    Https://www.linkedin.com/in/sarasmileysmith
    >    
    >    
    >    
    >    
    >    
    >    On 11/2/16, 4:27 PM, “Lu, Chao Hang” <chaohang.lu@yale.edu>
wrote:
    >    
    >    >All Fixed.
    >    >
    >    >The problem is you add the logo on Yale Boxed Theme but not on
the
    >Yale
    >    >Box Theme Delta mode. To do this simple go Appearance > Delta >
Click
    >    >Home Page boxed configure and upload the logo there.
    >    >
    >    >☺
    >    >
    >    >Thanks,
    >    >
    >    >–
    >    >
    >    >Chao Hang Lu
    >    >Web Producer,
    >    >Campus Community Technologies
    >    >Yale University | ITS
    >    >25 Science Park,
    >    >New Haven, CT
    >    >Chaohang.lu@yale.edu
    >    >203-436-5363
    >    >
    >    >
    >    >On 11/2/16, 4:22 PM, “Smiley Smith, Sara”
<sara.smileysmith@yale.edu>
    >    >wrote:
    >    >
    >    >    Yes, that is exactly the issue!  I’m not sure why the home
page
    >is the
    >    >    only place it isn’t loading.
    >    >    
    >    >    Sara
    >    >    
    >    >    
    >    >    Sara  Smiley Smith, PhD
    >    >    
    >    >    Program Manager
    >    >    Yale College Environmental Studies
    >    >    
    >    >    Https://www.linkedin.com/in/sarasmileysmith
    >    >    
    >    >    
    >    >    
    >    >    
    >    >    
    >    >    On 11/2/16, 4:21 PM, “Lu, Chao Hang” <chaohang.lu@yale.edu>
    >wrote:
    >    >    
    >    >    >Hmm It seems like other pages besides home page it does
show the
    >    >logo am
    >    >    >I correct?
    >    >    >
    >    >    >–
    >    >    >
    >    >    >Chao Hang Lu
    >    >    >Web Producer,
    >    >    >Campus Community Technologies
    >    >    >Yale University | ITS
    >    >    >25 Science Park,
    >    >    >New Haven, CT
    >    >    >Chaohang.lu@yale.edu
    >    >    >203-436-5363
    >    >    >
    >    >    >
    >    >    >On 11/2/16, 4:16 PM, “Smiley Smith, Sara”
    ><sara.smileysmith@yale.edu>
    >    >    >wrote:
    >    >    >
    >    >    >    Hi Chao Hang,
    >    >    >  
    >    >    >    Here it is - thanks for your help!
    >    >    >  
    >    >    >    Sara
    >    >    >  
    >    >    >  
    >    >    >    Sara  Smiley Smith, PhD
    >    >    >  
    >    >    >    Program Manager
    >    >    >    Yale College Environmental Studies
    >    >    >  
    >    >    >    Https://www.linkedin.com/in/sarasmileysmith
    >    >    >  
    >    >    >  
    >    >    >  
    >    >    >  
    >    >    >  
    >    >    >    On 11/2/16, 3:22 PM, “Lu, Chao Hang”
<chaohang.lu@yale.edu>
    >    >wrote:
    >    >    >  
    >    >    >    >Hi Sara,
    >    >    >    >
    >    >    >    >What is the logo you’re trying to add? Can you attach
the
    >logo