Link gets error only when using IE browser
Request Type:
General Assistance
Forums:
Issue/Request:
When I go to this page using IE, and then try to link to the Course Accommodation Request Form, I get an error message. When I tried it using Chrome and Firefox, I got through, no error message.
I need it working with all the browsers. Help!
Hello Judy,
What does the error message say? Can you provide a screenshot?
Josue
Hi!
Here is the message:
Error
Error message
PDOException: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry ‘ST-59845-fRWqyyaehdnHgNu4RAdz-vmssoprdapp01’ for key ‘PRIMARY’: INSERT INTO {cas_login_data} (cas_session_id, uid) VALUES (:db_insert_placeholder_0, :db_insert_placeholder_1); Array ( [:db_insert_placeholder_0] => ST-59845-fRWqyyaehdnHgNu4RAdz-vmssoprdapp01 [:db_insert_placeholder_1] => 27 ) in _cas_single_sign_out_save_token() (line 1132 of /data01/d7/rod.ys.yale.edu/sites/all/modules/contrib/cas/cas.module).
The website encountered an unexpected error. Please try again later.
And this message has been consistent for days now.
Thanks for any help you can lend!
All best,
Judy York
Hello Judy,
I escalated this and it seems like its a known bug with the CAS module. We haven’t been able to reproduce it here but we’ve seen it happen a few times. We recommend doing a browser refresh (clear cache & delete cookies) and then restarting the browser which usually has helped people get back in. We’ve logged this bug and will continue to monitor the module for changes or updates.
Josue
I love it when solutions can be this simple. It WORKED! Thanks all!!