Instagram Feed Missing

Request Type:

General Assistance

Forums:

Author:

Virginia Leahy

Issue/Request:

YSN’s home page had an instagram feed in the bottom 3rd bar of the homepage along with “most popular links” and “upcoming events” however, it has completely disappeared from that spot and I’m not sure what caused it or how to fix it. Any assistance would be appreciated.

Carris Toupin on March 31, 2017:

Hi Virginia,

We are looking into it. Either I or Chao will get back to you on this.

Best regards,

Carris

Carris Toupin on March 31, 2017:

Hi Virginia,

It looks like the access token for the Instagram feed/module block settings is invalid. Maybe it expired. Whoever has access to the Instagram account would need to get a new access token and put it in the block module settings. Let me know if you need help with this.

Best regards,

Carris

Carris Toupin on March 31, 2017:

Hi Virginia,

Once you have the ‘access token’ from your Instagram account, you will cas into your site and go here to update the token:

Configuration > Web Services > Instagram Block (not Settings) > scroll to the Access Token text box and cut/paste the new token there. Click save and hopefully this will fix it.

Let me know if you need more help.

Best regards,

Carris

Carris Toupin on April 3, 2017:

Hi Virginia,

Were you able to get the ‘access token’ from your Instagram Account? The feed is still missing from your site. Let me know if you need anything else.

Best regards,

Carris

Carris Toupin on April 6, 2017:

Hi Virginia,

Just wrapping this posting up. I am glad the access token generator worked for you.

Let us know if you need anything else.

Best regards,

Carris