a file that is viewable but we cant find it to delete it.

Request Type: 
Bug Fix
Forums: 
Managing and Creating Content
Author: 
David Rossman
Issue/Request: 

When you search for “maureen long cv”  a result appears  and it links to this site.

http://people.earth.yale.edu/sites/default/files/maureenlong_cv_0.pdf

we would like to delete this,  but we do not see maureenlong_cv_0.pdf anywhere in the file upload area to delete.

can you tell us how to delete it?

Carris Toupin on July 21, 2016:

Good Day David;

My name is Carris Toupin and I am part of the of ITS, Campus Community Technologies group and I have been asked to assist you with your YaleSites Forum question(s). In order to be able to see or reproduce the situation, I will need to be added as an Administrator on your site, http://people.earth.yale.edu/. My NetID is ct546. Please let me know when this is done so that I may further research the situation.

Thank you in advance for your help and assistance.

Regards,

Carris Toupin on July 21, 2016:

Thanks for the access! I will be looking at it in between meetings this afternoon. I will let you know as soon as I have an answer for you.

Best Regards,

Carris

Carris Toupin on July 25, 2016:

Hi David;

I looked at it and feel that I need to do more research on it. I want to see if it is a bug or a fixable issue. I tried all the common fixes and no results, so I will have to get back to you as soon as I know more.

Regards,

Carris

David Rossman on August 23, 2016:

Following up,  the faculty member would like to see this fixed?   :)

thanks

Josue Rodriguez on August 29, 2016:

Hello David,

The file has been deleted from your Drupal site. Turns out there was a module that would handle that. Normally there isn’t. FYI. What caused the problem is when ever you’re uploading files to drupal, if there is an existing file, it is advised to click “Remove” then save the content. This will force the file to be removed from the database reference and the site. Then edit the page again to add the new file. If you click remove, then add the other file, the file will get an underscore and number at the end “_0”. You can still request the removal from the index in google since the index will remain until google does another pass through the site. They’ll just get a file not found if they go to the file.

Josue