Can’t set a user to proper edit capability
Request Type:
General Assistance
Issue/Request:
I have a department head who is also faculty, who I’m trying to give edit capability for her department pages (Admissions, Financial Aid, Prospective Students).
I’ve set her as an “editor”, but when she logs in she doesn’t get the black horizontal tool menu across the top of her browser. She also doesn’t see any edit tabs.
I went over different possible problems including having her log in on my computer to see if it was her browser or OS (it’s not).
Any idea why she can’t get edit access?
Hi, Campbell:
Editor permissions on you site does not give the ability to see the Administration menu tool bar that you are speaking about (the black bar at the top of the page). I am not sure what permissions you need to give her, but maybe we should speak via phone call so I can get more details and help you get her set up properly. My best guess from your posting is that we might have to create a separate set of permissions for her to only be able to edit the department pages that pertain to her. Let me know when a good time to call you is and what is the best number to call you at.
Best regards,
Carris
Hi, Campbell:
Just reaching out to you again to see if you still needed help setting up permissions for a department head/faculty member. Let me know if you have resolved it or want to chat about it.
Best regards,
Carris
Hello Carris,
Thank you for following up on this. I will need more support, but I’ve been out of the office for a few days so I have to catch up on deadlines first, then I can circle back on this user access problem.
Campbell
Hi, Campbell:
I know that you are busy, please post this request again when you are caught up with things.
Best regards,
Carris