Can’t remove CAPTCHA challenge
Request Type:
General Assistance
Forums:
Issue/Request:
I’ve been playing around with my settings, but I can’t seem to successfully remove the CAPTCHA challenge. We will have this webforum online for only a week and have a concern that older users will balk at any confirmation challenge.
I just want to totally remove any CAPTCHA challenge from this webform.
Hi Campbell,
Unfortunately, because of recent spam attacks on our open webforms, it is not possible to remove the captcha challenge from webforms. I understand that this might be frustrating, but over the last few weeks we’ve received numerous support requests from site owners who have been bombarded with thousands of malicious form submissions. In many cases, this also translated to thousands of emails notifications. In light of this, we have made CAPTCHA a requirement on all open webforms. Even if, as you say, this form will only be open for a week, it’s not safe to provide that sort of opening to the spammers.
I’m sorry there’s not anything we can do for you, but I also don’t think the CAPTCHA will be an enormous issue for your users since the challenge is oftentimes only a momentary delay. You could add some text to the form explaining that it’s a security measure, if you think that will make people more accomodating.
Let me know if you need more information about this,
-Zach
Ok, understandable, but is it possible for me to change it to the math challenge? That didn’t seem to work either. Or are we locked into CAPTCHA?
Zach,
The form that I set up that had the CAPTCHA on it was for our alumni office. On Friday, I watched our Director of Alumni Relations go through FOUR screens of CAPTCHA images without ever successfully submitting the form. Then I sat next to her and helped and neither of us could get past the CAPTCHA. She was using IE on a PC laptop.
My plan today was to video record her going through all the CAPTCHA screens and share it with you so you could see exactly what I saw, but, she’s out this week leaving me the directive to resolve this issue.
Assuming that neither she nor I are bots, I’ve never seen a problem like this with CAPTCHA. I can’t recreate it on my own Mac or PC so I can’t identify exactly where the issue is happening, but she’s not happy and now, as a result, neither am I.
I would like full control of my CAPTCHA settings back on my Divinity website (including my summerstudy.yale.edu site) so I can change them to the math challenge, a full CAPTCHA challenge, or no challenge at all; and I’ll deal with the spam.
I’m sorry that other site owners at Yale can’t manage their own form settings to add or remove the challenges as needed, but I can and I would like to have that ability to manage my own site back.
Please escalate this complaint.
Best,
Campbell Brock Harmon
Assoc. Director of Communications
Yale Divinity School
203-436-4912