Basic Page Body Content Disappears

Request Type:

Bug Fix

Forums:

Managing and Creating Content

Author:

Kathi Goodfriend

Issue/Request:

When I go into a Basic Page to edit the text in the Body section all the text has disappeared.

This happens to all of our webpage editors, (not just me), and it happens on all browsers.

I have tried going to the home page to “flush all caches”, but the only solution we’ve found is to just keep trying and eventually one of the times the text appears.

Sometimes I try 6 or 7 times before I can get to the text I need to edit.

Do you know a fix for this?

Thanks.

-Kathi

Carris Toupin on July 18, 2016:

Hi Kathleen;

My name is Carris Toupin and I am part of the of ITS, Campus Community Technologies group and I have been asked to assist you with your YaleSites Forum question(s). I reviewed your request and escalated it to the Web and Application Services group. They are looking into the reason for this problem. I will let you know when they respond to me with more information on the issue.

Thank you in advance for patience with this process.

Regards,

Carris

Carris Toupin on July 19, 2016:

I have been informed that the problem with the body content not loading in the edit overlay is a known bug. We are looking in to it.

For now, I was told the work around is to click edit and then refresh repeatedly until the content appears.

Regards,

Carris Toupin on November 2, 2016:

Hi, Kathleen:

I was informed that moving your site to the cloud should have fixed this bug. Has this bug reappeared, or has the issue been solved? Let me know if your site is working properly, so that I can mark this issue as resolved.

Thanks!

Carris

Carris Toupin on November 3, 2016:

Hi, Kathleen:

I checked several pages and the buy seems to be gone. I will consider this issue resolved. Let us know, via the forum, if it happens again.

Best regards,

Carris