Acquia Hosted Site Backup Procedure

Request Type: 
General Assistance
Author: 
George Heimel
Issue/Request: 

Since the sites have been moved to Acquia hosting AND the previous procedure for getting a site backup download does not work on the Acquia platform, what IS the new procedure to get a backup of current database and site/default/files directory? 

Access has been granted to the Acquia Cloud Interface.