administrator unable to edit

Request Type:

General Assistance

Forums:

Author:

Melissa Maier

Issue/Request:

Hi,

I’m an administrator of the reference website. I went in today to edit some content, when I hit “Save” I got the error message “The specified passwords do not match.” I was, however, able to go in to the main menu and disable the page in question until someone else could make the edit, so it recognizes some of my privileges.

The error message appeared on both basic pages and event pages when I went in to edit.

Thanks,

Melissa Maier
Yale Institute of Sacred Music

Christine Mongillo on November 10, 2017:

Hi Melissa,

I just unchecked all roles except administrator for you, as it covers all roles. I don’t know that that will make a difference with the issue you’re having though.

I also made an edit to this page, which I’ve since removed, and I didn’t get that message. https://ism.yale.edu/event/conference-full-your-glory-liturgy-cosmos-cre…

Please try one more time to see if you can edit without error. If it still doesn’t work I’d like to have a call with you to better understand what’s happening. I’m available for a half hour anytime between 1 and 3 pm on Monday 11/13. Please let me know if something within this timeframe works for you.

Kind regards,

Chris

Christine Mongillo on November 16, 2017:

Hi Melissa,

Do you still need assistance with password related errors on the Institute of Sacred Music website? Please let me know when you have a moment. I’d be happy to assist you. Otherwise I’ll close the ticket.

Best regads,

Chris